Randstad in partnership with Whirlpool Customer Experience Center in Cleveland, TN is currently hiring for call center positions
Randstad in partnership with Whirlpool Customer Experience Center in Cleveland, TN is currently hiring for call center positions. About Whirlpool Corporation Whirlpool is the industry leader in the manufacturing and marketing of home appliances. Whirlpool is a global company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht, Consul and other major brand names in more than 170 countries around the world. Whirlpool is a company that creates innovative solutions and products to meet consumer needs. As a result, they have been recognized as one of the world's 100 most innovative companies by Business Week magazine and the Boston Consulting Group. Additionally, Whirlpool Corporation was ranked among the Top 20 Innovators in Consumer Products by The Patent Board and has been consistently ranked as one of the Top 20 Companies for Leaders by Hewitt Associates and Fortune magazine. Customer Service Representative Description: Call Assistant handles customer relations inquiries and problems via telephone. May respond to email inquiries from internal and external customers. Customer relations are the primary function, but may include minimal selling or promotion of products or services. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/ or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. All applicants must be able to work any hours between 8am and 8pm Monday through Friday. We offer a comprehensive 4 week training program that requires perfect attendance. Upon successful completion of training your schedule will change. Candidates must be available to work a 40 hour work week. These positions have possible long term to permanent employment opportunity. If you are looking to start a career in a fast paced, highly energetic environment then this is the place for you! QUALIFICATIONS: One year customer service experience Call center experience a plus Ability to multi task Excellent verbal and written communication Intermediate computer skills and Windows experience Strong problem solving ability Requirements: High school diploma or GED Must be willing to pass pre-employment drug screen and background check Keyboard proficiency (35 words per minute) Must be available to work any hours between 8am-8pm Benefits: Holiday pay Group benefits (Medical, Dental, Vision, Life and Disability) The dress code is business casual. Candidates must have the ability to sit for the entire duration of their shift while working on a computer. Candidates must be able to work flexible shifts that change frequently. If this sounds like the job for you please apply in person at 2730 20th Street NE Cleveland, TN or online at: www.randstadstaffing.com www.us.randstad.com E O E
