Residential customers now get high-speed

Posted 10/31/18

Charter internet customers in Cleveland and Bradley County now have access to the power of high-speed gigabyte technology.Charter Communications on Tuesday debuted its Spectrum Internet Gig service …

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Residential customers now get high-speed


Charter internet customers in Cleveland and Bradley County now have access to the power of high-speed gigabyte technology.

Charter Communications on Tuesday debuted its Spectrum Internet Gig service during a press conference held  at the Cleveland/Bradley Chamber of Commerce. While the service is being launched nationwide, Charter officials chose to announce the program in Cleveland. While area businesses have had access to the powerful technology, the new service now offers residential customers access to high-speed internet.

According to  Nick Pavlis, Charter Communications director of government affairs/Tennessee operations, Cleveland was the ideal city in the Southern region to make Tuesday's announcement. It is one of two Southern cities where the announcement is being made. Pavlis said a similar conference will be held in Tampa, Florida.

“Cleveland and Bradley County are on the move,” Pavlis told the Cleveland Daily Banner. “The demand is there.”

Pavlis said Charter customers can sign up immediately for the service, adding that signing up for the service will not require a service call to anyone’s home.

“It’s ready to go,” Pavlis said. “We won’t have to do anything to your home. Customers can sign up for it today.”

The cost for residential customers is $104.99 per month. Business customers pay $249.99 monthly.

One gigabyte technology offers a dramatic increase in internet bandwidth for Charter residential customers. According to Pavlis, current subscribers have access to 300 megabytes of bandwidth. Under the new service, they now have access to 1,000 megabytes, which equals 1 gigabyte of bandwidth.

The dramatic increase in bandwidth the service provides will be ideal for customers who enjoy online gaming, streaming video, downloading music, as well as work from home. In addition, the high-speed service will work across several devices without affecting performance.

According to a Charter Communications press release, Spectrum Internet Gig includes free in-home WiFi, with no modem fees or data caps.

Pavlis said customers who require extra bandwidth, such as those who work from home, will greatly benefit from the availability of high-speed internet.

“For those who need larger bandwidth, this is critical for them.” Pavlis said.

In addition, the extra bandwidth will benefit subscribers who wish to use telemedical technology to communicate with their physicians.

“People on heart monitors can use it and send their vitals to their doctor,” Pavlis said.

Jason Keller, regional senior director at Charter Communications, credited Tennessee state Sen. Mike Bell for his legislative work in helping bring broadband availability to all Tennesseans, many of whom live in rural areas where high speed internet is not available.

“He created opportunity for thousands of homes to have access to broadband technology,” Keller said. “He has been instrumental on so many fronts.”

Bell co-sponsored the Broadband Accessibility Act, which permits nonprofit elective cooperatives to provide broadband internet service. In addition, the legislation provided $45 million in grants and tax credits to assist providers in making high-speed internet available to areas of Tennessee – many of them rural – where broadband access was not available. The funding is available for three years. Gov. Bill Haslam signed the legislation last year.

Bell said residential customers will now have the same high-speed internet service that is available in major metropolitan areas of the country.

“Your can watch Netflix or run a business out of your home,” Bell said. “You can do anything they do in New York City.”


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