Charter conversion draws complaints
by DAVID DAVIS, Managing Editor
Mar 13, 2013 | 1475 views | 0 0 comments | 5 5 recommendations | email to a friend | print
Subscribers are complaining they are losing channel reception as Charter Communications switches from analog to digital signal distribution.

Cleveland Mayor Tom Rowland said Monday he has received complaints in March.

“One lady I talked to has basic service and she’s lost almost half of her channels and is paying the same amount of money as she did before,” the mayor said.

Rowland said the cable company told him subscribers were duly notified with their February statements the change would take effect March 1.

“People don’t always read that fine print,” he said.

At-Large Councilman George Poe has four televisions in his home. Two TVs have cable converter boxes and two do not.

“I’ve lost 25 channels each on the two sets that do not have the box,” he said.

Rowland said customers are not necessarily angry with Charter. They just don’t want to pay monthly rent on a converter box for channels they are already paying for.

“They like the service because Charter carries the two stations licensed in Cleveland and the others don’t,” he said. “It’s great service if we could just get all the channels we’re paying for.”

Council members also heard from Alma Dotson, who spoke on behalf of the newly formed Inman Street Historical Group. She requested that the group be invited to participate in decisions on the distribution of Community Development Block Grant funds.

She requested funds be applied toward beautification of Inman and secondary streets with lighting and landscaping. Funding to improve housing for existing homeowners and better access to parks and recreation facilities as well as a list of charges for all facilities, are also desired.

“Finally, we would like to be in on the dialogue for funding in District 2,” she said.

In another matter related to Inman Street, 1st District Councilman Charlie McKenzie asked about the status of the underpass on Inman Street in the Five Points area. Traffic signal coordinator Tad Bacon said two options have been considered.

“One would be a detection system which would be very expensive,” he said. “Maybe a first step solution would be to replace the sign with one that has LEDs around the perimeter of the sign. They would flash and would be much brighter than what we have now.”

The Council will review the two options at the March 25 budget meeting.

The U.S. Army Corps of Engineers is in the progress of surveying the city to lay the groundwork for revising the flood map along Mouse Creek.

Charlotte Peak-Jones addressed the Council, not in the capacity of 4th District County commissioner, but as past president of the Ocoee Region Builders Association, concerning a change in the Life Safety Code made by the Council on Feb. 25. The change in the code gave Cleveland Fire Chief Steve Haun authority to enforce the code instead of the building inspector.

The builders’ association suggested in November 2012 that the code should be clarified. At the time, both the fire department and chief building inspector conducted Life Safety Code inspections. Peak-Jones said the builders expected a role in the discussion, but were surprised when the Council passed the ordinance change in February.

“I’m just upset we were back-doored by it and ask that you recant your vote from last week so we can be part of the process again,” she said.

Poe suggested the builders’ association review the issue with city staff and return at a later date.