Tracy Plank really enjoys meeting people and helping them take care of their financial needs.
Tracy is serving as branch manager of Bowater Employees Credit Union on Hardwick Farms Parkway.
She has been with BECU for 30 years. She began as a teller and has worked as a loan officer and mortgage loan officer. In 2005, BECU opened its first branch. She was selected as the branch manager.
When the Cleveland branch opened in 2008, Plank was selected as its manager.
Born and raised in Cleveland, she is a graduate of Cleveland High School.
She noted Bowater Credit Union, like all credit unions, are member-owned and nonprofit.
“We are ‘not for profit, not for charity, but for service,’ just like the credit union motto states,” she said.
The Bowater Employees Credit Union exists to serve member-owners.
“We strive to treat each member like they own the place, because they do,” she said.
She explained the BECU mission is designed “to provide financial services that are responsive to our members changing needs.”
“It’s an exciting time in financial services thanks to new technologies; we always look at what’s available and what our members demand while keeping a keen eye on the safety and security of our members finances and information,” Plank said.
“We also seek to educate members to make better financial decisions, and for my part that means helping our members one-on-one to make sure they understand their accounts and loans and that we are providing them with the services that are best for their family,” she noted.
“Working with people can be stressful for some, but I find it to be one of the most rewarding jobs anyone could do,” Plank said.
“For me, it’s all about the members. The relationships I have built through my years of service at BECU bring me so much joy. I have had many laughs and shed many tears with the members here at BECU, they are my family. We have the greatest members around and that’s what makes me look forward to coming in each and every day,” she said.
Plank credited her role models — Charles Brock, who was chief executive officer of BECU when she started, and Carolyn Truelove as great role models.
“They definitely lived the credit union philosophy of ‘People Helping People,’” Plank noted.
She said, Denley Hines, current CEO of BECU, is “another role model for our mission and goals.”
“I have been lucky to have spent a good amount of time networking with employees of credit unions all over the state of Tennessee, from member service representatives to CEOs. Many have made an impact on me without even knowing it — it’s wonderful to gather with like-minded individuals who are living out the credit union mission,” Plank said.
Plank is married to Ron Plank, wo works at Resolute FP. She has four children — Kristi, Chad, Kyle and Karlie Brumfield; three stepchildren — Edwin Plank, Courtney Betancourt and Kaite Deakins; and six grandchildren: Kaden McConnell, Macie and Belal Brumfiel, Savannah Betancourt and Caroline and Caleb Plank.
The family attends First Baptist Church.