“Good job” is a phrase many employees don’t hear enough. Thus, I write to commend “Charlie” from the plumbing department at the Cleveland Lowe’s. He is the most capable hardware store employee I have ever met.
Though my own DIY skills are moderate, I come from a mechanically inclined family, and both my mother and father never let my sister or me believe that our gender should stop us from attempting a task. When you grow up hearing “... you can do it!” the phrase tends to come true. Rarely do I hear it from hardware store staff; however, “you can do it” is exactly what Charlie said to me last Friday.
Charlie helped me select a new toilet, and clearly and thoroughly walked me through the process of installing it. Then, he carried it to my car, even unboxing it so I could fit it in the back seat. Not once did I feel he was treating me with condescension — a rare statement from a woman who frequents hardware stores. The installation only took me an hour and 20 minutes, and it was as easy as he promised.
I know a job well done is rarely breaking news, but I hope that if you have some room, you can print this letter in commendation of a man who made my day by helping me understand that I could make it myself.
— Katherine Carlson, Ph.D.